Shipping Policy
Shipping Policy
Thank you for choosing Veloma. Below are the terms of our Shipping Policy.
Processing & Delivery Times
Please allow 1–3 business days for us to process and ship your order. Processing time can vary with packaging, carrier pickup schedules, and order volume.
Once shipped, orders typically arrive within 7–15 business days, depending on your location. This is the same estimate shown on our product pages.
During high-volume periods there may be delays. If your order is affected, we'll email you an updated delivery estimate.
Where We Ship
We ship to most countries worldwide. Available destinations and shipping costs are shown at checkout before you pay.
Customs, Duties, and Taxes
For international shipments, customs duties, import taxes, or fees charged by the destination country are the customer's responsibility**, unless checkout shows they were included in your order total.** If you refuse to pay duties and the parcel is returned to us, we will refund the product cost minus the original shipping charge.
Order Tracking
When your order ships, you'll get a confirmation email with tracking details. You can also track your order anytime on our Track Order Page.
Address Accuracy & Changes
Please check your shipping address when ordering. We ship quickly, so there's usually a window of about 12 hours to make changes. If you spot an error, email info@veloma.store immediately and we'll try to fix it. If an order ships to an incorrect address you entered, we can't cover a replacement, but we'll help you work with the carrier to recover it.
Lost, Damaged, or Missing Orders
Lost, damaged, missing, and incorrect items are all covered by our Return & Refund Policy. The short version:
- Damaged, defective, incorrect, or missing items: email info@veloma.store within 15 days of delivery with your order number and a photo. We'll send a replacement or a full refund, your choice, and cover the shipping.
- Marked delivered but not received: first check around your property, with neighbors, and with your local post office. If it still hasn't turned up, email us within 15 days of the marked delivery date. We'll investigate with the carrier and send a replacement or refund if it's confirmed lost or the result is inconclusive.
- Lost in transit: if there's no delivery scan within 21 business days of shipping, we'll reship your order or refund it, your choice.
Please keep the packaging of any damaged item until your claim is resolved.
Contact
Questions about shipping? Email info@veloma.store. We reply within 1 business day.
