Terms of service

Terms of Service

Overview

This website is operated by Veloma ("we", "us", "our"). By visiting our site or buying from us, you agree to these Terms of Service ("Terms") and the policies they reference: our Return & Refund Policy, Shipping Policy, Cancellation & Subscription Policy, Privacy Policy and Consumer Health Data Privacy Policy. If you do not agree, please don't use the site.

Our store is hosted on Shopify Inc.

Section 1: Online Store Terms

By agreeing to these Terms, you confirm you are at least the age of majority where you live. You may not use our products or site for any illegal or unauthorized purpose, or transmit any viruses or destructive code.

Section 2: Product Use and Health Disclaimer

  • Veloma products are personal care and cosmetic products. They are not intended to diagnose, treat, cure, or prevent any disease, and have not been evaluated by the FDA or any equivalent regulator.
  • Content on this site, including results, percentages, and customer reviews, is for general information only and is not medical advice. Individual results vary.
  • If you have a persistent, spreading, or severe skin condition, or are pregnant, nursing, diabetic, or immunocompromised, talk to a doctor before use.
  • Our products contain tea tree oil and other botanicals. Patch test on a small area for 24 hours before first use. Stop use and consult a doctor if redness, burning, swelling, or irritation occurs. For external use only. Avoid eyes and broken skin. Keep out of reach of children.

Section 3: General Conditions

We may refuse service to anyone for any lawful reason. Your content (not including payment information) may be transferred unencrypted over networks. Payment information is always encrypted. You may not reproduce, resell, or exploit any part of the site without our written permission.

Section 4: Accuracy of Information

We work to keep information on this site accurate. If we find an error in a product description, price, or availability, we'll correct it. If it affects an order you've already placed, we'll contact you, and you can cancel for a full refund.

Section 5: Prices, Products, and Orders

Prices and products may change without notice, but changes never affect orders you have already paid for. We may limit quantities per person, household, or order, and may refuse orders that appear to be placed by resellers. If we cancel an order, we'll notify you and refund you in full. Product images are shown as accurately as possible, but colors may vary by screen.

Section 6: Subscriptions and Promotions

Subscriptions renew automatically until cancelled, as described in our Cancellation & Subscription Policy. Promotions, including free gifts and bundle offers, are valid only while stated on the site and can't be combined unless we say so. The Relief Fund is governed by its Official Rules in that policy.

Section 7: Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information, and to update it promptly so we can complete your orders and contact you.

We may provide access to third-party tools or links to third-party websites we don't control. We are not responsible for their content, products, or practices. Please review their terms before using them.

Section 9: Reviews, Comments, and Submissions

If you send us reviews, photos, ideas, or other content ("Submissions"), you allow us to use, edit, and publish them in any medium. We will only publish your photo or full name with your permission. Reviews reflect individual customers' experiences. You agree your Submissions won't be unlawful, misleading, or infringe anyone's rights, and won't contain malware.

Section 10: Personal Information

Your personal information is governed by our Privacy Policy and Consumer Health Data Privacy Policy.

Section 11: Prohibited Uses

You may not use the site: (a) for any unlawful purpose; (b) to infringe our or others' intellectual property; (c) to harass, abuse, or discriminate against anyone; (d) to submit false or misleading information; (e) to upload malicious code; (f) to collect others' personal information; (g) to spam, phish, scrape, or crawl; or (h) to interfere with the site's security. We may terminate your access for violating these uses.

Section 12: Disclaimer of Warranties; Limitation of Liability

We don't guarantee the site will be uninterrupted or error-free. Except as expressly stated by us (including the Relief Guarantee), the site and products are provided "as is", to the extent permitted by law.

To the maximum extent permitted by law, Veloma and its directors, employees, affiliates, and suppliers are not liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the site or products. Our total liability for any claim relating to a product is limited to the amount you paid for that product.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be excluded by law, including your statutory rights under the consumer laws of your country (for example the Australian Consumer Law, the UK Consumer Rights Act, and EU consumer law).

Section 13: Indemnification

You agree to indemnify and hold harmless Veloma and its affiliates, officers, employees, and suppliers from third-party claims, including reasonable attorneys' fees, arising from your breach of these Terms or your violation of any law or third-party rights.

Section 14: Severability

If any provision of these Terms is found unenforceable, it will be enforced to the maximum extent permitted, and the rest of the Terms remain in effect.

Section 15: Termination

These Terms apply until terminated by you or us. We may terminate these Terms or your access if you breach them. Obligations incurred before termination survive it.

Section 16: Entire Agreement

These Terms and the policies they reference are the entire agreement between you and us about the site. Our failure to enforce any right is not a waiver of it.

Section 17: Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of [GOVERNING LAW: Wyoming], United States, without regard to conflict of law rules.

If you have a dispute with us, please email info@veloma.store first. We'll try to resolve it informally within 30 days. If we can't, and you are a US resident, either party may pursue binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. You may instead bring an individual claim in small claims court. Claims must be brought individually, not as part of a class action. You may opt out of arbitration by emailing info@veloma.store within 30 days of your first purchase.

If you live outside the US, you may bring a claim in the courts of your country of residence, and the mandatory consumer protection laws of your country still apply.

Section 18: Changes to These Terms

We may update these Terms by posting changes on this page with a new "Last Updated" date. Changes apply to orders placed after they're posted, not to earlier orders.

Section 19: Contact Information

Questions about these Terms: info@veloma.store